Refund & Cancellation Policy

1. General Overview

At KABO, we offer a 14-day free trial so that you can fully evaluate our digital loyalty and POS counter features before committing to a paid subscription. Because you have the opportunity to test the platform risk-free, our refund policy is strictly limited to specific circumstances outlined below.

2. Subscription Cancellations

You may cancel your KABO monthly subscription at any time directly from your dashboard settings.

• When you cancel, your subscription will remain active until the end of your current paid billing cycle.
• Once the billing cycle concludes, your account will be downgraded, and future automated deductions via Curlec (Razorpay) will be halted immediately.
• We do not offer prorated refunds for mid-cycle cancellations.

3. Refund Eligibility

Refunds are only issued under the following exceptional conditions:

• First-Time Billing Exception: If you forgot to cancel your subscription before the end of your 14-day free trial, you may request a full refund within 7 days of the initial charge.
• Technical Failures: If a documented system outage or critical bug prevents you from using core features (e.g., stamp issuance or QR scanning) for an extended period, and our support team cannot resolve the issue.
• Duplicate Billing: If a system error results in you being charged multiple times for the same billing cycle.

4. Non-Refundable Scenarios

We will not issue refunds for:

• Lack of usage or failure to actively use the platform after a successful billing cycle.
• Requests made outside the 7-day grace period following the initial subscription charge.
• Subsequent monthly renewals (after the first paid month), as you are responsible for managing your active subscriptions.
• Accounts that have been suspended or terminated due to violations of our Terms & Conditions.

5. How to Request a Refund

To request a refund, please email our support team at support@kabo.my using the email address associated with your KABO account. Include your store name, the charge date, and a brief explanation of your request.

Approved refunds are processed back to the original payment method (FPX or Credit/Debit Card) via Curlec. Please allow 5 to 10 business days for the funds to appear in your bank account, depending on your financial institution's processing times.

6. Contact Information